DELIVERY

 

Term:

 

The delivery time of the products is from 7 to 15 business days, and depends on the municipality where the shipment will be made. SAHEIMA JEWELS on each product page will give its best estimate of delivery, however, these times are average and may vary due to external situations that we can not control, such as weather conditions, total or partial closures in communication routes, safety reasons, stoppages of transporters, and other fortuitous or force majeure events that affect the normal development of the logistics process.

 

If there is any delay in the order and it is the responsibility of SAHEIMA JOYAS, the customer may cancel the order, as established in the Return process. If there is a difficulty in delivery, due to causes attributable to the CLIENT, this will not be considered a delay in delivery.

 

When situations arise that imply a longer delivery time, SAHEIMA JOYAS will inform the CLIENT in a timely manner through SAHEIMA JOYAS ECOMMERCE.

 

Products On Request:

 

For certain products that do not have inventory availability, the customer can request them upon request. The agreed conditions will be special for each transaction, and will be agreed between the parties. Billing will be carried out according to the date of arrival the import of the merchandise.

 

The delivery dates of products on request, may vary due to external causes such as weather conditions, total or partial closures in communication channels, customs procedures, security reasons, transporter stoppages, and other fortuitous events or events of force majeure that affect the normal development of the logistics process.

 

Delivery Addresses:

 

The CLIENT counts within his billing information, the possibility of having multiple authorized addresses for delivery of merchandise. Said Directions shall be understood as the agreed place of delivery by the parties. The ACCOUNT ADMINISTRATOR is the only person authorized to add or withdraw addresses for the delivery of merchandise.

 

Each Delivery Address identified by the customer must have a contact person authorized to receive the merchandise.

 

Product Delivery:

 

The delivery of the Product is considered carried out from the moment in which the carrier transfers the possession of the product to the Customer or contact person and delivery address designated by the user in the order, coming from the Checkout process. This will be supported within the system of the logistic operator selected for said process. The delivery schedule of products is determined by the traditional labor, including Monday through Friday, from 8:00 a.m. to 6:00 p.m. It is important to clarify that the delivery of an order can be delivered partially, in several dispatches.

 

Being the responsibility of the customer the selection of the contact person who receives the products, and the shipping address, any error originated in this process exempts Saheima Joyas from responsibility.

 

The transport service offered, includes the reprogramming of deliveries up to two additional times. If there is a third unjustified breach by the client, the order will be canceled and the logistics costs will be charged to the client.

 

The delivery of merchandise is done at the entrance of the address assigned by the client. The transporter is not authorized to carry out internal product transfers.

 

It is the client's responsibility to check the status of the merchandise received by the transporter. If the status of receipt is not correct, we ask you to decline at the reception of the jewel. If you detect any anomaly in the correct design or its external structure or any defect they may have, you must NOTIFY the anomaly to the following email ADMIN@SAHEIMAJOYAS.COM within a maximum period of 48 hours.

Once the CLIENT receives his jewelry, he must carry out a verification of the state of the merchandise to ensure that it arrives in the expected conditions. After 2 business days of receiving the goods, the benefit of the hand-to-hand exchange of the jewel is lost. If you detect a failure after two days of receipt of the equipment, you must request a guarantee procedure.

RETURNS AND CANCELLATION OF ORDER

 

Returns:

 

Our customers can return a new accessory that has been purchased from SAHEIMA JOYAS when it has been classified as defective, or when it is in its original packaging and box, without having been used, with all the stamps other parts that make it a new product .

 

The customer has a period of 5 working days, counted from the date of delivery of the good, to make the refund request, as established in the Consumer Statute in Article 47 (Law 1480 of 2011).

 RETURNS AND CANCELLATION OF ORDER

 

Returns:

 

Our customers can return a new accessory that has been purchased from SAHEIMA JOYAS when it has been classified as defective, or when it is in its original packaging and box, without having been used, with all the stamps other parts that make it a new product .

 

The customer has a period of 5 working days, counted from the date of delivery of the good, to make the refund request, as established in the Consumer Statute in Article 47 (Law 1480 of 2011).

 

To perform this procedure, CLIENTS must access our website to request a refund.

 

The shipping costs for the RETRACTO process must be fully assumed by the CLIENT. Once the request is made, a logistics service agent of SAHEIMA JOYAS will contact our CUSTOMER to coordinate the return process.

 

Any damage that is detected by an incorrect manipulation of the client, or that is not complying with the instructions of use of its manufacturer, lack of parts, signs of use, or any condition that makes the jewel can not be sold again, will result in a rejection of the refund request.

 

Under no circumstances SAHEIMA JOYAS accepts returns of accessories by its customers after 5 working days of having delivered the goods.

 

When the CUSTOMER makes a return of an item sold through a commercial promotion, it is mandatory that the return of all items delivered within the commercial offer. If the client does not make the total return of the goods, the return process can not be carried out.

 

Order cancellation:

 

The cancellation of the order is understood as the moment that is presented from the assembly of the order, until before the order is sent. The CLIENT is at liberty to cancel his order at any time.

 

If the cancellation is made prior to shipment to the carrier, the CLIENT will not be charged at any cost. If the cancellation is made after delivery of the products to the carrier, the customer will assume as a penalty the costs related to the logistics management, which will be equivalent to 5% of the sale before VAT.

It is understood that once the product is received, and the client decides to cancel it, this procedure will be carried out as a Refund.

 

Exclusion in returns:

 

Returns or cancellations of orders or products are not accepted in the following situations:

 

The product present scratches.

Burnt dented pieces.

Matches

Broken

Exposure to chemical products or hostile environments (liquid silver enamel, swimming pools, jacuzzis, spas).

The stretching of chains and bracelets.

Products used, damaged, damaged.

Products offered outside the web catalog.