Change Policy and Warranty Saheima Jewels


Warranty Terms and Conditions

Saheima Joyas, guarantees the quality of manufacture and authenticity of the materials used in jewelry and high bijouterie. This guarantee has a duration of 15 days and will be covered at 100%, provided that the merchandise has not been modified, adapted, and / or is free of damages or maltreatment caused by the normal or accidental misuse of it. The Warranty covers: broken shank posts, broken clasps, desoldered chains, missing zirconias, open clasps, open chains, desoldered pieces and any defect originating in the manufacture or assembly of the product. The guarantee will be null when: the product presents scratches, burned pieces dented, broken, broken; The stretching of the chains and bracelets is not considered a manufacturing defect. Do not expose your jewelry to chemical products or harsh environments, as they may alter the appearance of the product. These include, but are not limited to, liquid silver enamel, swimming pools, jacuzzis, spas or present some abuse resulting from a different use to which they are intended, as well as negligence in their use, incomplete product, after 15 days, damaged with abrasive chemicals, present visible abuse, do not present a purchase invoice or the person in charge evaluates that it is not subject to guarantee. To make this guarantee valid, the original purchase invoice and the product must be presented, as well as all its parts and components within the established period. This warranty is subject to product repair or physical change to customer satisfaction for a product of equal price. In case of not being able to go to the point of sale, it must be communicated within 15 days after the purchase to the telephone number or email address found in the header of the purchase invoice to give notice of the defect of the product, so that in your next visit can change it without any inconvenience.


Terms and Conditions for Changes of Merchandise

The products made and marketed by Saheima Joyas, have a period of two months from the date of purchase presenting the corresponding invoice and the merchandise in good condition (good condition in a broad sense, that is, that the merchandise can be resold without any type of repair, adaptation or polishing) must not present: scratches, broken pieces, desolded pieces, missing zirconias, perforated metal, wear, engravings, dents or any type of physical damage. In case of presenting merchandise in poor condition, it will be subject to the evaluation of the person in charge for its reception and / or extra charge for repair. Merchandise that has been a special order, recorded or with special discount can not be changed for any reason. Merchandise changes are subject to the 100% purchase policy on the amount presented in exchange.




Care instructions

We recommend that clients remove jewelry before going to bed or participate in any physical activity. Exposure to certain chemicals or hostile environments will result in compromising the integrity of your jewel. This includes, but is not limited to the following: perspiration, perfumes, agents, chlorine, salt water, and polish for cleaning the silver.


Jewelry cleaning

Pour a small amount of mild soap in warm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details, which may otherwise be difficult to clean. If the dirt is difficult to remove, moisten the jewelry in clean water. This particular cleaning method should not be used to clean jewelry with cultured freshwater pearls.


Storage of your jewelry

Jewelry should be stored away from natural sunlight and heat, in a jewelry box (lined). It can also be stored in a plastic zipper bag made of polyethylene. Keep in mind that our white packaging boxes are not made for long-term storage, as they are not watertight and stains occur over time.


Oxidation appears over time. This is considered normal wear and tear and is not a defect.


Things that can cause oxidation to appear are: sweating, chlorine, perfumes, cleaning products and silver polish. The use of liquid to polish silver is not recommended.

Cultured freshwater pearls

Try to avoid exposing your cultured freshwater pearls to water, makeup, creams, chemicals and cleaning products. Cultivated freshwater pearls can not withstand silver polish. Do not use a silver polishing cloth because it dulls your pearls. Instead, a mild soap mixed with warm water is recommended. Use your fingers to gently clean your jewelry. Do not use a brush. Dry carefully.



It is a crystal of high resistance, with a unique brightness that lasts over time; designed and manufactured in Austria under high quality standards. These crystals are used by internationally renowned designers and can be found in prestigious boutiques.

It is made with special mineral salts that achieve a hardness above the regular glass and that the shine lasts, however, it is still a crystal so it is not unbreakable, it must be treated with care.