SHIPPING POLICIES

SAHEIMA JEWELS

At SAHEIMA.COM, our commitment is to comply with delivery times, therefore, if the day your order arrives and you are not present to receive it, the carrier will be authorized to leave it at the gate of the indicated address. We know how important it is to you and that you wouldn't want to wait until your next opportunity to receive it.

DELIVERY TIMES

Saheima Joyas guarantees security, coverage and quality of service, so that your purchases reach you.

At SAHEIMA JOYAS we want to guarantee that your order is delivered in the agreed time. If we need to we will contact you to notify you of any news about the order.

In our online store we want to deliver your order in the shortest time possible, that is why our delivery promise is 1 to 3 business days in Colombia and up to 9 business days for other international destinations. (To consult the delivery time specifically to your city or municipality, you can consult our coverage matrix here.

During promotional events such as Cyber Monday, Cyber Monday, Black Weekend, Black Friday, Hot Sale, Click deals, SALE, among others, the delivery time can be extended up to 15 business days. Sometimes there are news that prevent us from fulfilling our promise, however, we want to guarantee that this time will not exceed the 30-day period granted by the Consumer Statute for the delivery of your purchase.

Delivery times begin to count from the confirmation of payment, which you will know through an email that will reach your email with which you made the purchase. For payments by credit and debit / PSE card, the payment platform (payment area) must approve the transaction according to the data analysis, which may take up to 1 business day. At the time of approval of the payment, you will receive an email with the confirmation of the same.

For payment in store, the delivery time begins to count from the moment the payment is made in our store. For payments with Efecty, Baloto, and banks, the delivery time begins to count from the moment the payment is made at any of these points. For payment on delivery, from our customer service area we will contact you immediately to confirm that you actually want to continue with your purchase. This means that only the shipping time will start counting from the moment you receive the call and confirm that you want to continue with the purchase.

IT'S IMPORTANT TO PUT ATTENTION ON:

• If the payment of your purchase is confirmed from Monday to Friday, the first business day is the day you receive the payment confirmation and from that day the delivery time will begin to count.

• If the payment of your purchase is confirmed on Saturday, Sunday or public holiday, the delivery time will start counting from the next business day after the confirmation of your payment.

• You should also keep in mind that only orders that occur before 4:00 pm count as the same day; Any order that occurs after 4:00 pm will be counted as its official delivery time from the next day.

Deliveries cannot be made on an exact schedule. In case you have any concerns with the dispatch of the product, you can contact:

• The Saheima Joyas customer service line 3185304230 (from Monday to Saturday from 10:00 am to 6:00 pm).

• Through our email info@sahiema.com

• On our website www.saheima.com in the 'Contact us' form.

• The product may be received and inspected by any person of legal age who lives or is present at the place of delivery, for which the signature of the transporter's guide will suffice. Includes for units or buildings with porter service, the reception and signature of the porter.

In case there is no one at home, there is only a minor or there is no porter service, an attempt will be made of three visits by the carrier to make the official delivery of the order. Customer service will contact you to schedule the new delivery.

In the event that the product has signs of damage or breaks in its packaging at the time of delivery, you must register it in the carrier's guide as an observation and communicate with us through the means of communication already mentioned above.